Reserve with Google Lets Customers Book Reservations at ConnectSmart®Host (Formerly DineTime) Restaurants
QSR Automations has collaborated with Google to integrate ConnectSmart®Host (Formerly DineTime) with Reserve with Google.
Reserve with Google allows Google users to discover and book services straight from Google Search and Google Maps. With this new integration, ConnectSmart®Host-equipped restaurants will be able to use the booking button built by Google, allowing users to see real-time availability and reserve a table directly from their search.
How Does it Work?
Reserve with Google is very simple for both restaurants and potential diners.
For a customer, they just have search for a restaurant through Google (either Google Search or Google Maps). ConnectSmart®Host restaurants appear in relevant Google searches like: “restaurants near me,” “restaurants in Las Vegas,” and “family friendly restaurants” and Google searches for your restaurant specifically.
When a user clicks on a specific restaurant, they will see business information such as hours of operations, address and a button to book a table.
The button will show real-time reservation availabilities – pushed directly from the restaurant using ConnectSmart®Host’s API – and the customer can select a reservation that suits their needs. They can make a reservation for current or future visits and be able to customize their reservation to reflect the size of their party, time, and date.
Once the reservation is complete, it is automatically reflected in your ConnectSmart®Host guest management system. The user will receive a confirmation, and the restaurant can prepare for the upcoming reservation.
What Does This Mean for Your Restaurant
Simply put – it means more bookings and new customers. ConnectSmart®Host restaurants can take advantage of Google’s incredible amount of traffic and use it to effectively allow Google to book reservations for you through the Reserve with Google integration.
Reserve with Google reduces the friction that a potential customer has to take when they’re looking for their next meal. Customers no longer need to find a restaurant online, search their website for a phone number, then call the restaurant to reserve a table. Reserve with Google meets customers exactly where they already are.
“Online search is driving businesses today. Google is a window for customers to view services and availability, so operators need to make sure their restaurants are represented,” states Lee Leet, CEO and Founder of QSR Automations. “Reserve with Google puts ConnectSmart®Host restaurants out in front when search intent is high, increasing visibility, and reservation bookings.”
Why You Need To Use Reserve With Google
Let’s say someone is searching for a place for dinner tonight. They type in “restaurants near me” in Google Search. Three restaurant options appear to the top, but only one of them – your ConnectSmart®Host restaurant – allows them to book a table for tonight, which is exactly what they were looking for.
Because Reserve with Google shows real-time table availability, the customer picks your restaurant. It required no additional steps and allowed the user to customize the reservation to fit their needs. ConnectSmart®Host restaurants have a competitive edge when using Reserve with Google.
The Bottom Line
“Together with Google, we’re making technology more approachable and easy for restaurants to use. We look forward to helping restaurants seamlessly connect with diners using Google as a platform,” continues Leet.
Reserve with Google is now available to ConnectSmart®Host restaurants and diners globally.
To learn more, click here.
About the Author
Chrisea Chosta is QSR’s Public Relations & Communications Manager. Chrisea graduated from Western Kentucky University and works to secure ongoing press opportunities as well as strategic development and executing trade shows and related events for QSR. In her spare time, you can find her spending time with family, her chocolate lab, and aimlessly walking down every aisle of Target.