Spotlight On: The Darwin Brasserie
Towering high above London’s Sky Garden sits the Darwin Brasserie, a picturesque eatery touting a robust menu, critical acclaim and a high volume of daily guests, with expectations to match.
The Brasserie began as many restaurants do, fielding their orders on paper tickets. After a guest would order, a host would run the ticket to the kitchen, amidst torrents of staffers calling orders out one to another. With most nights serving up to 400 covers a night, and feverish staff continually running orders back, the immediate need for more efficient technology and processes became clear.
Opting for the best-in-class kitchen display system, ConnectSmart Kitchen (CSK), the Brasserie saw positive results almost immediately. Because CSK integrates with over 65 point-of-sale systems, the Brasserie now had it so that when customers ordered in the front, the POS would automatically push the order to the back, where chefs would receive it on their screens. Instead of hosts running back and forth, shouting over the tumult, chefs now receive their orders automatically.
“There’s no risk of confusion. There’s no room for people to get lost,” says the Brasserie’s Head, Chef David Darnborough. “[CSK] makes things clear.”
Beyond the calmness that CSK brings, the Brasserie reports enormous gains in food quality, efficiency and even in staff morale. Through CSK’s innovative features like order-throttling, which automatically prompts chefs when to prepare different food items so they’ll finish simultaneously, and a powerful recipe viewer, the Brasserie can maintain consistency despite their robust menu, ramping up guest satisfaction in spades.
Learn more about how bringing an automated solution into their back of house helped the Darwin Brasserie craft a calmer kitchen, a high-caliber environment and ultimately, more satisfied guests.
About the Author
Dylan Chadwick is a Content Marketing Specialist at QSR Automations. He graduated from Brigham Young University with an English degree and journalism focus and also loves to write about technology. When left to his own devices, he enjoys loud music, adorable dogs and documentaries about the aforementioned.