Contact Support
We know your restaurant requires quick responses to technology issues, so you can quickly respond to your diners. That’s why we provide complete and affordable support programs to help you keep your QSR solutions working at peak performance. With QSR Support, you can expect to reduce downtime, increase productivity and have peace of mind knowing that QSR is always ready to respond.
Support Contact
Live support is available:
Monday — Friday | 8:30 AM — 8:30 PM ET
Extended support is available:
Monday — Friday | 8:30 PM — 11:00 PM ET
Saturday — Sunday | 8:30 AM — 11:00 PM ET
Phone: (855) 980-7328, ext. 6
Fax: (502) 297-0223
Professional Services
We can assist you in:
- Modifying configurations and preparing you for installation
- Rolling out your hardware and software across units
- Training and live support coverage at your sites on and after your “live” date to ensure a smooth transition
- Providing a dedicated product resource for you with our Account Services team
Training and Documentation
We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our ConnectSmart Kitchen, DineTime Enterprise, DineTime iOS, and ControlPoint products. Sign in or request an account today!
Consumer App Support
Looking for help with the DineTime consumer app? See if we can answer your questions, or call us at (855) 980-7328, ext. 6.
Our Certifications
Controller certifications:
United States: FCC
Canada: CE
Mexico: NOM
Europe: CE
China: CCC
S. Korea: MIC
Taiwan: BMSI
Singapore: Safety Mark (VOL)
Australia/NZ: C-Tick
Indonesia: POSTEL
Malaysia: SIRIM
United States: FCC
Canada: CE
Europe: CE
United States: FCC
Canada: CE
Europe: CE
Keypad certifications:
KP4000/KP7500
United States: FCC
Canada: CE
S. Korea: MIC
RMA and Warranty
Learn more about our Return Material Authorization policy here.
Billing and Invoice Support
Looking for the right contact to send your billing and invoice questions and information to? Let us be your guide.
For customer purchase orders:
orders@qsrautomations.com
For QSR vendors sending invoices:
accountspayable@qsrautomations.com
For customers requesting invoices or statements:
accountsreceivable@qsrautomations.com
For customers sending payment documents:
receipts@qsrautomations.com