QSR Automations

A Global Leader in Advanced Restaurant Technology

QSR Automations Support

QSR is here to support you. We want to make sure our software and hardware helps your restaurant attain success and that’s why we provide superior service, from training your team during rollout to post-installation support coverage. See the many ways QSR can help your project’s success.

Contact Support

We know your restaurant requires quick responses to technology issues, so you can quickly respond to your diners. That’s why we provide complete and affordable support programs to help you keep your QSR solutions working at peak performance. With QSR Support, you can expect to reduce downtime, increase productivity and have peace of mind knowing that QSR is always ready to respond.

Support Contact

Support@QSRAutomations.com

Live support is available:
Monday — Friday | 8:30 AM — 8:30 PM ET

Extended support is available:
Monday — Friday | 8:30 PM — 11:00 PM ET
Saturday — Sunday | 8:30 AM — 11:00 PM ET

(855) 980-7328, ext. 2

Professional Services

We can assist you in:

  • Modifying configurations and preparing you for installation
  • Rolling out your hardware and software across units
  • Training and live support coverage at your sites on and after your “live” date to ensure a smooth transition
  • Providing a dedicated product resource for you with our Account Services team

Training and Documentation

We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our ConnectSmart Kitchen, DineTime Enterprise, DineTime iOS, and ControlPoint products. Sign in or request an account today!

Consumer App Support

Looking for help with the DineTime consumer app? See if we can answer your questions at dinetime.com, or call us at (855) 980-7328, ext. 2.

Our Certifications

Controller certifications:

xCeed
United States: FCC
Canada: CE
Mexico: NOM
Europe: CE
China: CCC
S. Korea: MIC
Taiwan: BMSI
Singapore: Safety Mark (VOL)
Australia/NZ: C-Tick
Indonesia: POSTEL
Malaysia: SIRIM
ePic
United States: FCC
Canada: CE
Europe: CE
eXpert
United States: FCC
Canada: CE
Europe: CE
 

 

Keypad certifications:

KP4000/KP7500
United States: FCC
Canada: CE
S. Korea: MIC

RMA and Warranty

Learn more about our Return Material Authorization policy here.

Billing and Invoice Support

Looking for the right contact to send your billing and invoice questions and information to? Let us be your guide.

For customer purchase orders:
orders@qsrautomations.com

For QSR vendors sending invoices:
accountspayable@qsrautomations.com

For customers requesting invoices or statements:
accountsreceivable@qsrautomations.com

For customers sending payment documents:
receipts@qsrautomations.com