Frequently Asked Questions
Getting started is simple and fast.
1. Let us know you are interested by requesting a demo or by contacting us.
2. Register your account and log into the DineTime portal site to begin customizing your restaurant. You can use the tutorial section to assist you, contact us by email, or call a representative to assist with floorplans and setup (it’s free!).
3. After you have logged into the portal, download the DineTime Host app on your iPad. Login to the app with the same username and password used to login to the portal. Modify your floorplan, create shifts and add servers.
4. Finalize your settings with our dedicated account manager and go live with the free version of DineTime.
We offer free online training webinars for all DineTime users. Contact us to schedule a session. From there, connect through any desktop or laptop computer to learn about all of the DineTime features with visual and audio assistance.
The iPad is a great device for using DineTime Host, but it’s not the only option. For our fully Cloud-based solution, an iPad is required. iPhone and iPod Touch devices can be used alongside the iPad to run DineTime Assist. DineTime Assist has most of the same features as DineTime Host but is designed for smaller devices, and is a great way to add an extra set of eyes to your host stand. If you want to integrate with QSR’s ConnectSmart Kitchen or other platforms in your restaurant, there is an option to install an in-store DineTime Server. This allows you to run DineTime Host on both Apple and Windows devices, and lets you continue managing your wait list, even when your internet connection goes down. Whichever option you choose, our Web Portal is also available and can be accessed from any desktop computer, laptop, or tablet.
Of course! We offer free floor plan setup. Just contact us or call a DineTime Account Manager at (855) 980-7328 about your restaurant floor plan images.
Yes! Just click the “Request a Demo” button to provide your restaurant details, including the name and email of your supervisor.
Yes, but with limited translations and functionality at this time. Request a demo and we will be in contact with you to discuss your options.
It is definitely possible to add a party with only a name, but not recommended. Adding guest information will assist you in the future. Once a guest is added to your wait list, all of their information is stored in the Guest Book. Upon their next visit, the information is pulled automatically to avoid asking multiple times for guest information. The guests that do not provide phone numbers can remain on-site to be notified that their table is ready through traditional means.
No way! We have a backup system so that you never lose track of your wait list and reservations. In the Web Portal, under Host Backup, you will find your entire wait and reservation lists saved and ready to be printed. Simply print out the list and use at your host stand until the problem is fixed. You also have access to all of your guest text messages.
Yes. Pro, Premium and Elite subscribers can customize their messages to reflect their restaurant’s personality. You can do this by logging into the Web Portal and selecting Messages under the Customization tab. Visit the help section in our web portal to learn more.
Yes. Any update that you make on one device will automatically sync to all other devices logged into that account. We encourage companion usage between DineTime Host and DineTime Assist for restaurants with multiple floors or rooms. Your restaurant can use as many devices as it needs as long as they are all signed into the same account.
Yes, DineTime has a consumer location awareness feature that uses beacons or GPS to alert the host stand when a guest is close to the restaurant. Once the guest is within range, the party cell can display a Proximity Icon to alert the host stand or the guest can be automatically checked in to help get them seated sooner. The settings can be customized for each individual site.
Yes. You can quickly add in-store reservations using the Add Party button and selecting the Reserved tab. Reservations for the current day will automatically display on your wait list as they near arrival, so that you can have their table ready for them when they arrive. We also have the option to implement online reservations in your restaurant. This would include adding a widget on your restaurant’s website and managing the inventory of tables you make available through the app. Our Reservation Book will show you a timeline of when each table or area is booked for any given time period to make them easier to manage.
Login to your DineTime Web Portal and personalize your Widget under the Customization tab. Once ready, copy the code for the Widget onto your clipboard and paste into your website in the location you would like it to display. Once your website is live, the Widget will communicate directly with your DineTime Host account.
We base payment on the amount of wait listed parties each location has each month. You can view how many parties you have left within your pay period in your Web Portal under App Subscription in the Manage tab. Once you get close to exceeding your monthly party limit, just click Upgrade Plan in the Web Portal or call us at (855) 980-7328 to discuss your options.
Definitely. DineTime is a great tool for seating your guests quickly while gaining valuable dynamic information on every guest that visits your restaurant. This information can help you make informed decisions on how to improve your restaurant’s operations. It may also be used to track your server sections and increase communication throughout your staff. Furthermore, all of the guest information you collect throughout the day is compiled and can be used for marketing purposes.
Yes. DineTime’s analytics provide daily, weekly, and monthly printable data reports. You are able to see a wide variety of data, from a high-level overview of your business over a period of time, to viewing a specific guest visit history. To learn more, please visit the Help section in your Web Portal.
Yes, DineTime can streamline the pre-ordering process from the wait list, to the kitchen and all the steps in between. With DineTime’s dine-in and future order feature, guests can get on the wait list, and order their meal, which triggers a workflow through DineTime and ConnectSmart Kitchen, to ensure their meal is hot and fresh when the guest arrives. To learn more, visit our DineTime features page.
Yes, with the pivot feature in DineTime, should one of your guests order a to-go meal, then arrive and decide to dine-in, your hostess can simply change the visit from an off-premise order to a seated guest with the click of a button.
If configured to do so, DineTime can now show an icon indicating which network source the visit originated from – anything from your browser widget, OpenTable, or Google. You will see the icon from within DineTime as the guest arrives.
Yes, DineTime is the only guest management platform that has integrations with all the leading searchable networks that diners turn to when they’re looking for a place to eat. DineTime integrates with Facebook, Amazon Alexa, OpenTable, Reserve with Google and Waitlist through Reserve with Google.
With our integration to Reserve with Google, hungry diners can find your restaurant from searches like “restaurants near me” or “Chinese food near me.” They can then see available reservation time slots and book directly from the Google Search or Google Map. Watch this quick video to see how easy it is for diners.
Yes! Because DineTime is integrated to Waitlists through Reserve with Google, diners can find your restaurant from searching terms like “burgers near me” or “restaurants near me” and view your real-time wait times, as well as get on your waitlist all from the Google Search or Google Map. It’s that easy! Watch this quick video to see how easy it is for diners to get on your waitlist.
Of course. DineTime will help you to add new diners, convert one-time patrons into regular customers and simplify your host stand regardless of how many units you own or how significant your volume is. And yes, we offer volume rates. Please contact us if you’d like to talk more.
Yes. DineTime’s partnership with OpenTable combines the most powerful in-store operational software with the largest consumer network. DineTime users can expose their site to OpenTable’s network of diners, providing a marketing add-on that will drive more traffic. To learn more about this partnership, email email@example.com.
Yes, DineTime has a tab that is specific to takeout orders. Your hostess can now see order-specific details in your guest management solution if it is integrated with CSK. They will not have to even leave the host stand to check on an order status.
Absolutely. QSR is a pioneer and global leader in kitchen technology helping some of the busiest chains in the world. Call us at (855) 980-7328 to learn more.
Yes, if you are using CSK in your kitchen, you can display DineTime metrics on your kitchen displays; giving you visibility into items such as wait time and open menu counts.
Sign into your Web Portal and go to My Account. Use the check boxes to select or deselect the email options. Go to Manage, Email Subscriptions to add more email addresses as recipients of these emails.
Yes, in DineTime, you can configure timed or scheduled alerts for your staff. You can schedule them to go off on specific dates and times in advance. They can be daily, weekly, or even down to the hour. A good example of a timed alert through DineTime would be setting a reminder for your hostess to check the bathroom during their shift.
DineTime was developed as a guest management system for restaurants to manage their wait list, reservations, and front of house operations. However, if you’re not a restaurant but interested in using DineTime to improve your business, please contact us for approval to use the system.