Diners, DineTime, and Amazon Alexa
Consumers are driving the demand for technology in all sectors of the economy and the hospitality industry is no different. The DineTime app for consumers has been providing diners with the ability to locate restaurants, check wait times, and get on the wait list at participating restaurants for some time now. Now, thanks to QSR’s development team, we’ve kicked it up a notch! With the DineTime Skill for Alexa you can meet your diners where they are, when they are looking for dining options–all through voice-activated commands.
If you own an Amazon Echo or Echo Dot, you know the added convenience Alexa brings. “Alexa, start my car.” “Alexa, check my bank account balance for me.” “Alexa, turn the lights off.” Now consumers can simply enable the DineTime Skill to ask Alexa what restaurants are nearby, what the wait times are, and even get on the wait list at participating restaurants. Some DineTime voice commands to try with Alexa are:
“Alexa, ask DineTime what restaurants are near me.”
“Alexa, ask DineTime what the wait time at Red Robin?”
“Alexa, tell DineTime to add my name to the waitlist at Red Robin.”
The DineTime Skill came to be when we sent some of our software developers out to Las Vegas for the Amazon Web Services re:Invent 2016 Conference this past November. Don’t get me wrong, that wasn’t where the notion of voice command technology came to fruition for QSR. We’re always innovating and making sure our product road maps are on par with consumer and industry demand, but when our team had the opportunity to enter the AWS re:Invent Alexa Skill Contest, they thought it was a perfect time to move. (And of course, they were named a finalist in the contest!)
Since launching the DineTime Skill, we’re excited to have had Amazon’s developer blog highlight our skill, as well as have VentureBeat include the DineTime Skill in a recent post called “5 Alexa skills to try this week.”
We’re going to continue to innovate here at QSR Automations and we have big plans in store for our voice command technology, so, imagine me asking you this in Alexa’s voice: Are your diners going to find your restaurant if they use the DineTime Skill? If not, learn more about the DineTime guest management platform and how it can bring you more guest and enhance the dining experience. Start embracing restaurant technology and meet your diners where they are.