Off-Premise & Order Management
Optimize Your Off-premise Dining Strategy
ConnectSmart® Go simplifies the off-premise order process, providing an at-a-glance view of what’s coming in and going out, organizing the flow of orders in one easy-to-use platform. Sort orders by their pickup time, show their current status, and the arrival of the guest.
What You Can Do
Two-Way SMS
Easily text real-time order updates to diners and delivery drivers. Once they arrive, they text your staff who can directly bring the order to the car for contactless pickup.
Smart Integrations
Bi-directional integrations allow order data and prep statuses to flow between Go, ConnectSmart Kitchen, in-store POS, and third-party online ordering partners.
Configurable Order Flow
Manually release orders to ConnectSmart Kitchen if your guests arrive early. Prioritize the orders to the top of the kitchen screens for your chefs.
Historical Reporting
Capture and store every milestone and data point from ConnectSmart Kitchen, ConnectSmart Host, and third-party platforms for historical reporting to spot operational efficiencies.
Dynamic Capacity Management
ConnectSmart Kitchen’s dynamic capacity management blends walk-in and carryout traffic without one stream disrupting the other, all based on real-time kitchen efficiency.
Daily Order Insights
View every data point for a big-picture view of your restaurant’s efficiency. Analyze order data like total vs. off-premise, active, and orders awaiting pickup and delivery and average times.
Above and In-Store Capabilities
With a cloud-based and in-store platform, your operations are 100% redundant. In the event of an unexpected outage, you won’t lose functionality.
Customizable Tabbed Views
Create and segment your order activity by specific type, including active, upcoming, and completed.
Simplified Off-Premise Dining
An off-premise aggregator, ConnectSmart Go takes all your to-go orders from every channel and separates delivery and takeout into one centralized location.
See a big-picture view of your off-premise performance at a glance.
Happy (and Informed!) Guests
Keep your guests in the loop, with two-way SMS texting to inform them of various order statuses, including new order confirmations.
An ideal solution for contactless pickup and delivery, ConnectSmart Go helps you provide up-to-the-minute updates to your guests.
Smart Integrations
An integration with ConnectSmart Kitchen and 65+ point-of-sale partners allows for easy updates and the ability to mark orders as released, arrived, fast-track, and canceled, without setting foot in the kitchen.
Bi-directional real-time data flows between the platform components, keeping employees and guests in the-know.
Accessible Data
Reporting features track every data point along the dining journey so that you can identify chokepoints, bottlenecks, and areas for improvement.
Restaurant analytics inform your decisions with real-time data, making your efforts measurable insight into full order detail like a summary visit, kitchen preparation, timing statuses, final destination, guest book information, and order timeline milestones for every order.