QSR and Venga Partner to Provide Complete Suite of CRM Tools to DineTime
WASHINGTON, May 19, 2016 – QSR Automations, Inc. (QSR) and Venga have partnered to bring a complete guest management solution to the restaurant industry. The new partnership will provide a more engaging customer journey by leveraging the acclaimed front-of-house and consumer app solution from DineTime, with the industry leading guest intelligence, feedback, and marketing tools provided by Venga. The partnership will be highlighted at the QSR booth at the NRA Show (Booth #5940).
DineTime’s current platform includes online reservations, mobile waitlist addition, text message paging, table and seating management, valuable guest information, and a dashboard of analytics for the restaurant owner. With this new partnership, it will now be supplemented by Venga’s suite of tools that enable restaurants to make more personalized connections with their diners. Venga’s unique integration of guest information with the Point-of-Sale (POS) check-level data will provide DineTime clients with deeper, actionable insights into guests’ spend and visit habits. Venga also equips restaurants with enhancements on their one-on-one relationships with guests through targeted email and social campaigns, feedback surveys, as well as online reputation management. Venga’s Business Intelligence team works closely with restaurants to spot trends and employ best practices.
“We’re excited to partner with Venga, a company who brings a proven track record of driving business and revenue to restaurants around the globe with their complete suite of guest experience management tools,” said Heath Wechter, VP of Sales at QSR. “Their robust CRM platform is a great match for our proven guest management solution.”
Over the past twenty years, QSR has been hospitality leader in kitchen and guest management systems. With over 70,000 installs worldwide, QSR has helped some of the biggest names in the industry to increase efficiency, enhance productivity, maximize profit, and improve guest experiences. Their guest management solution, DineTime, currently seats over 1 million guests every day.
Venga currently works with over 1,000 restaurants and restaurant groups, including Fleming’s Prime Steakhouse and Wine Bar, Tavistock Restaurant Collection, and Nobu Restaurants Group, and manages over 50 million diner profiles and $6 billion in restaurant sales.
Venga’s co-founder and CEO Sam Pollaro said, “QSR has an unparalleled reputation in hospitality technology and is trusted by many of the largest and most successful restaurant groups. We’re thrilled to equip restaurants using DineTime with the same CRM, analytics tools, and measurable ROI that restaurants that use OpenTable for reservations have leveraged for years.”
About QSR Automations:
Established in 1996, QSR Automations is a hospitality industry leader in innovative in-store, online and mobile restaurant hardware and software solutions. Headquartered in Louisville, Kentucky, QSR helps restaurants and businesses of all sizes and concepts around the world measurably increase efficiency, enhance productivity, improve quality and maximize guest delight. QSR’s innovative software and hardware solutions focus on all activities around the guest to help create a positive and memorable guest experience each and every visit. For further information on QSR Automations, visit www.qsrautomations.com or contact QSR at 502-297-0221.
Since being founded in 2010, Venga has been helping restaurants better understand and engage with their guests. Through their integrations between reservation and waitlist platforms and point-of-sale systems, Venga connects the dots between guests and their purchases and unlocks the data restaurants have never been able to put to use. These insights provide the restaurants the tools to increase guest satisfaction and frequency. Today, Venga works with many of the leading restaurant groups in the U.S., Canada, and the U.K. For further information on Venga, visit www.getvenga.com or contact Venga at 202-302-0520.