QSR Automations Enables Record Increase In Order Execution For Denny’s Diner
Following a completed installation of QSR Automation’s ConnectSmart® Kitchen (CSK) and DineTime software, Denny’s Diner, Swansea, has seen a record increase in orders leaving the kitchen in under 20 minutes; reporting 82% of successful breakfast orders, further increasing to 84% during dinner service.
Looking to elevate the customer experience, internationally renowned Denny’s requested the aid of QSR’s ConnectSmart Kitchen and DineTime in its only UK site, to help streamline operations in the kitchen and at the host stand. Providing more than just an upgrade from existing tickets, the new installation has replaced a previous KDS system at the venue.
CSK enhances the speed of service and minimises food waste by displaying orders and automatically allocating each section of an order to the correct section of the kitchen. The DineTime platform provides Denny’s with operation tools like table management, waitlist and reservation management, and detailed analytics to help guide future business decisions. With DineTime, Denny’s can ensure that customers are able to receive accurate wait times based on the real-time wait statuses and table slots, as well as letting guests customise their booking with special occasions or dietary requirements.
Leon Esfahani, Managing Director of Denny’s Diner, said: “We are continuously striving to provide our customers with the very best dining experience and QSR’s technology plays a huge role in our ability to do so. We are seeing so many benefits from using CSK and DineTime; we can refine our workflow and eliminate potential chokeholds in our restaurants. We look forward to seeing this continue.”
Ashley Sheppard, Vice President of Sales, QSR Automations, commented: “We are delighted to be a part of Denny’s journey to exceed guest expectations in the UK. We continuously aim to enhance our customers’ brand standards by helping them drive food consistency and build guest loyalty through our technology.”
For further information, please visit www.qsrautomations.co.uk
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About QSR Automations:
Established in 1996, QSR Automations is the hospitality industry leader in kitchen automation and guest management solutions. Headquartered in Louisville, Kentucky, with an international office location in London, U.K., QSR helps restaurants and businesses of all sizes and concepts around the world. QSR creates smart solutions and purposeful technology to measurably increase restaurant efficiency, enhance productivity and improve the dining experience. QSR Automations software and hardware solutions are installed in more than 70,000 sites worldwide and seat more than 2 million diners every day. For further information on QSR Automations, visit www.qsrautomations.co.uk or contact QSR at 502-297-0221.