Levi Lays His Roots In Technology
LOUISVILLE, KY, February 2, 2016 — Levi Roots’ new Caribbean Smokehouse in Westfield Stratford City, has opened in a blaze of technology, in what is believed to be the first UK restaurant to offer a complete digital footprint of the entire customer journey, through a full capacity management experience.
Roots was in search of innovative technology solutions for what he knew would be a demanding front and back of house operation. This was accomplished by implementing QSR Automations’ DineTime Guest Management Solution, with their proven ConnectSmart Kitchen Technology, and the FlyPay payment application. As a non-reservation restaurant, customers are first encouraged to join the virtual ‘Rasspass’ by downloading the Caribbean Smokehouse app. The DineTime queue management technology has cleverly integrated with Flypay’s ‘Pocket Restaurant’, creating the first ever integration of waitlist technology with a ‘Pay at Table’ solution. After entering the queue, the customer is notified through the app as to how long the wait will be, and then when their table is ready. Once seated, the customer’s bill is automatically started in the Caribbean Smokehouse app and payment can be made without waiting on the staff.
The unique footprint of the customer journey continues with the seamless integration of DineTime Host with QSR Automations ConnectSmart Kitchen (CSK) back-of-house technology. The technology works to deliver consistently good quality food at record breaking speeds – from order to table within 6-8 minutes. In addition to turning orders quickly at Caribbean Smokehouse, the intelligent integration ensures the operator can stay ahead of each and every part of the customer journey, from the time it takes each order to reach the kitchen, to how long it takes each meal to be prepared, to the time it takes food to be delivered to the table.
Continuing the flow for customers by removing the hassle points is where Flypay, once again, steps in to conclude the experience. Customers can check, split, add tip, and pay their bill from their smartphone without the need to find a server. Where traditionally this transaction could take upwards of 10-12 minutes, Flypay allows it to be done in less than a minute.
Levi Roots, Co-Founder of Levi Roots Caribbean Smokehouse commented, “My dream has always been to open a Caribbean eatery serving fabulicious, authentic dishes bursting with flavor and not it’s a reality! Steve Phillips, our Head of Operations, had the vision to recognize that we needed to open our restaurant in a blaze of technology. It is due to his knowledge and expertise why we’ve been able to showcase our innovate spirit to such huge success.
He continues, “QSR and Flypay’s technology is at the very heart of what makes our restaurant a truly special and unique experience for our customers. Their smart technology means we’re the first UK restaurant to have a full digital footprint of our customer’s journey with us. Lowdahmercy – powerful indeed! We want to give our customers the best food and music experience possible, using technology as the final spice to make it even more nice!”
DineTime currently seats over a million people every day. “With DineTime, restaurants can effectively organize and manage wait lists, tables, servers, seated guests and reservations to improve speed and service while collecting real-time statistics and valuable guest information.” Heath Wechter, VP Sales at QSR explains, “In addition, restaurants immediately gain the ability to accept mobile parties and online reservations from the DineTime mobile app.”
DineTime also makes it easy for any restaurant to add online reservations and wait listing to their existing website. Eliminating crowded waiting areas and improving table turns are just a few ways DineTime increases restaurant efficiency. For additional information on QSR Automations’ DineTime platform and its patented technology, please visit www.DineTime.com or www.DineTimeHost.com.
About QSR Automations:
Established in 1996, QSR Automations is a hospitality industry leader in innovative in-store, online and mobile restaurant hardware and software solutions. Headquartered in Louisville, Kentucky, QSR helps restaurants and businesses of all sizes and concepts around the world measurably increase efficiency, enhance productivity, improve quality and maximize guest delight. QSR’s innovative software and hardware solutions focus on all activities around the guest to help create a positive and memorable guest experience each and every visit. For further information on QSR Automations, visit www.qsrautomations.com or contact QSR at 502-297-0221.