Real-Time Restaurant Order Tracking: An Off-Premise Solution
When Lou started taking off-premise orders from his restaurant’s website, he expected success. The new channel boosted customer volume and profits. It also gave the place a modern touch. But while the new stream of guests helped his popularity, staff discovered a problem: their restaurant order tracking was way off.
Their Point of Sale system could process the number of orders streaming in, but not the details of the food. In other words: it calculated cooking times between a steak and a bowl of soup equally. Sometimes customers received quotes to get their food too early, sometimes too late. Once entree counts reached a specific number, the POS added 25 minutes to each quote, whether necessary or not.
Lou needed smart data and technology for accurate restaurant order tracking. Ideally, something that could measure real-time kitchen data. This need led him to ConnectSmart Kitchen, and he’s never looked back. CSK tracks every process in the restaurant, from the grill to the window and out on the floor. Off-premise customers receive quotes based on the status of their order; not a machine’s guess.
Since integrating CSK, Lou’s seen a significant improvement in overall efficiency, order tracking and customer satisfaction metrics. No more inaccurate pick-up times, food wilting beneath a heat lamp or clogged bandwidth in the kitchen. With such powerful capabilities, Lou considers the future of his restaurant. Outbound and 2-way SMS texting with customers? A website widget? Branded icons tracing the entree from grill to plate? With best in class kitchen display system CSK and its smart data potential, it’s all possible.
About the Author
Dylan Chadwick is a Content Marketing Specialist at QSR Automations. He graduated from Brigham Young University with an English degree and journalism focus and loves to write about technology. When left to his own devices, he enjoys loud music, adorable dogs and documentaries about the aforementioned.