iOS vs. Server Version: ConnectSmart®Host (Formerly DineTime) Restaurant Reservation System
QSR Automations is dedicated to offering restaurants’ technology solutions that will fit their needs for now and well into the future.
ConnectSmart®Host (Formerly DineTime), our restaurant waitlist app and reservation system, offers an iOS and Server version for seating guests to fit the needs of any table service restaurant. Both solutions offer similar end-user experiences at the host stand. Both options also provide metrics to help improve restaurant efficiency.
Let’s break down the similarities and differences in a little more detail.
Feature |
iOS/Cloud |
Server |
|---|---|---|
| Platform | ||
| Cloud-Based Application | iPad direct to cloud | Client to server to cloud |
| Hardware Platform | iPad Only | iPad & Windows |
| Multiple Device Syncing | Yes | Yes |
| Implementation | Basic | Advanced |
| Wait List | ||
| Wait Time Tracking | Yes | Yes |
| Automated Quoting | Guests Per Hour | 9 methods |
| Configurable Quote Ranges | Only shown on consumer | Yes |
| Suggested Seating | Sort stations/servers by time last seated | Advanced |
| One-Touch Seating | Yes | Yes |
| Guest Notes | Yes | Yes |
| Guest Lists | Yes | Yes |
| Configurable Party Rules | – | yes |
| Hold Party | – | Yes |
| Table Management Behaviors | ||
| Customized Floor Plans | Yes | Yes |
| Configurable Shifts/Server Assignments | Yes | Yes |
| Floor Plan Background Image | – | yes |
| Table Preferences | – | Yes |
| Server/Station List | Call View | Call View or Column View |
| Configurable colors | – | yes |
| Reservations | ||
| In-Store Reservations | Yes | Yes |
| Definable Availability | Yes | Yes |
| Consumer App Suport | Yes | Yes |
| Website Widget | Yes | Yes |
| Guest Book | ||
| Guest Book Creation | Yes | Yes |
| Auto Guest Lookup | Yes | Yes |
| Guest History | Yes | Yes |
| Guest Info | Basic | Advanced (+CRM data) |
| ConnectSmart®Host Portal | ||
| Access to Configuration Settings | Yes | Yes |
| Daily, Weekly & Monthly Dashboards | Yes | Yes |
| Daily, Weekly & Monthly Reports | Yes | Yes |
| Wait List Backup | Yes | Yes |
| Guest SMS Message Backup | Yes | Yes |
| Integrations | ||
| ConnectSmart®Host Assist App | Yes | Yes |
| 2-Way SMS Guest Notifications | Yes | Yes |
| Third Party API | Yes | Yes |
| Premise Paging | HME iStation only | HME, LRS, JTech |
| Printers | – | Yes |
| POS Integration | – | Yes |
| Kitchen Integration | – | Yes |
As you can see, both options provide an easy to use, comprehensive host stand experience and a better experience for your guests. Our Server option is more robust and allows more detailed configurations plus the added redundancy of a premise based server.
Whichever option you are interested in, getting started works the same way. Once onboard with a solution we have a blended learning platform starting with e-Learning videos, instructor led webinars and, if necessary, on site support. Our goal is to make the transition to one of these solutions as smooth as possible!
Let ConnectSmart®Host help make your table service restaurant more efficient, provide better quote accuracy and streamline the host stand experience for your guests and team members.
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About the Author
Shari McCauley is the Product Training Specialist at QSR Automations, where she focuses on educating employees and customers on the benefits and uses of QSR technology. You can reach Shari at smccauley@qsrautomations.com.
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