If you were tired of hearing the word "unprecedented" in the early stages of the pandemic, get used to it. As we trundle into a reopen and tentatively feel out the new landscape, "uncertain" might become the next COVID buzzword. Restaurant operators, staff, and guests feel it in full measure, a …
Recently, the UK Government released information on safe operating practices for restaurants to reopen in the UK. The 44-page document offers insight and policy suggestions to guide operators on procedures to keep a safe environment for staff and guests. There is a lot to pick through, and the …
The biggest problem facing any industry required to travel to the customer's location is that customers are becoming increasingly impatient. A survey sponsored by the UK's Interparcel found that 50% of Brits admitted to becoming less patient in the past five years. While it's no surprise that …
It may seem improbable to imagine bartending in the time of social distancing, especially as restaurateurs grapple with turnover and closure due to lockdown measures. But while the future may seem uncertain in the presence of the coronavirus pandemic, tomorrow will come. Look at how quickly guests …
Omnichannel strategies are the gold standard in marketing. Some believe this strategy only applies to eCommerce brands, but the reality is a bit broader. Since the restaurant industry doesn't operate quite the same as that of typical retail, operators may overlook the value that omnichannel …
Restrictions and shutdowns imposed to prevent the spread of the coronavirus have posed a challenge to the restaurant industry, reporting $120B in lost revenues. There was some hope in early May that U.S. restaurants would see the light at the end of the tunnel, with multiple states loosening …
