ConnectSmart GuestView
QSR’s innovative ConnectSmart GuestView software enables table service restaurants to use highly graphical guest facing displays to communicate wait list information in conjunction with multi-media messaging to guests within the restaurant. Using GuestView to share wait list information with guests not only drives guest delight, but also relieves stress and workload on the in-store team members at the hostess stand because guests are not approaching the hostess to ask for status information.
Restaurant operators have the choice of showing seating parties, waiting parties, and advertisements – or any combination - on the GuestView screen. And multiple GuestView screens can be purchased and set up to show different information within the same restaurant. For instance, the operator may wish to wish to split a screen in half at the hostess stand to show parties being seated on the left and parties still waiting on the right. But in the bar, the same operator may want to add a GuestView screen that shows seating parties, waiting parties, and advertisements in three columns. An operator may also wish to only show advertisements when there is no wait list data to be shown on that particular screen.
With the customizable GuestView, the graphical background as well as all text and fonts are user definable. And a variety of advertisements can be displayed using web content.
All party name, party size, and status data is automatically and immediately sent to the GuestView screens from QSR’s ConnectSmart Hostess. Parties are also automatically removed from the GuestView screens once seated.
Advanced capabilities and key benefits include:
- Customizable, intuitive, highly graphical guest displays empower guests with wait list information to improve guest satisfaction while alleviating stress on front-of-house team members
- Enhance restaurant branding and increase sales with timely advertising
- Fully integrated with QSR’s table management software
