Online Call Ahead Seating
QSR’s fully integrated ConnectSmart WebAhead® enables guests to enter the wait list at their convenience through the web. Easy to budget for and easy to implement, QSR’s unique WebAhead helps restaurant businesses grow profit by growing guest visits and guest loyalty.
Because WebAhead is communicating directly with the ConnectSmart Hostess in-store software in real-time, all wait times that are presented to guests across the web are accurate and up to date. WebAhead automatically and immediately puts the online call ahead seating request made by the guest via the web into the in-store Hostess system. QSR’s superior architecture also ensures that all site profiles and guest activities, such as sending confirmations, are easily managed at the enterprise level and not at the store level.
With WebAhead, restaurants protect and support their brand because all activities with guests are managed via the operator’s own website. At all times during and after the process, there is no danger of the guest being presented with information about any competitor’s offerings.
Making it easy to budget, WebAhead is available via an economical, fixed monthly subscription fee. Not only eliminating the burdensome requirement of tracking each individual guest transaction for payment purposes, this also ensures that the success of the restaurant’s marketing efforts to drive guest traffic does not also result in escalating costs.
Restaurants cater to guest convenience even more with WebAhead Mobile, for entering the wait list via a mobile phone.
Restaurants that rely on QSR’s ConnectSmart Hostess seating and wait list management software are pleasing their guests with efficient seating as well as accurate wait times that can take into account a powerful and unique connection to the kitchen and dining room. Restaurants that are using QSR’s ConnectSmart Reservations software are driving table utilization while providing their guests with a guaranteed table without a wait. And restaurants that choose QSR’s entire, completely integrated table management and reservations solution – which includes the WebAhead online call ahead seating and WebReserve online reservations solutions – can see even higher guest loyalty. Online call aheads and online reservations add even more convenience, ensuring guests can easily visit their favorite restaurant when they want. Additionally, all guest data is captured and managed across all contact points within one integrated guest book that is available to the restaurant operator.
Advanced capabilities and key benefits include:
- Maximize guest convenience, grow guest loyalty, and reduce the phone burden on in-store team members with the unique ability to enter the wait list via the web
- Rely on real-time information for accurate wait times, then automatically and immediately add online call aheads into the in-store Hostess system
- Capitalize on one integrated guest book to manage and capture all guest contacts
- Superior enterprise architecture eases burden on in-store systems
- Protect the restaurant brand and guests by making use of the restaurant’s own website for online call ahead seating
- Easily budget for fixed monthly fee with mobile options at no additional charge