More than powerful seating and wait list management, QSR’s revolutionary ConnectSmart Hostess not only interfaces to the leading point-of-sale systems, but also gains intelligence from a real-time link to critical production information. With ConnectSmart Hostess, QSR offers the only totally integrated hospitality management system that truly links the kitchen with front-of-house activities. And by connecting to the kitchen, operators can connect their entire team to the heartbeat of the restaurant, offering the most accurate wait times while successfully managing and capturing the total guest experience.
ConnectSmart Hostess ensures operations are coordinated to get more guests seated, and every member of the team has access to the information needed to delight each guest. With information about guests – including preferences and past visits – available in real-time as well as for historical reporting, personalized service improves leading to repeat visits and increased check averages.
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Flexible, intuitive interface
Coupling its powerful links to the kitchen and point-of-sale with a uniquely intuitive and flexible graphical interface, ConnectSmart Hostess ensures all team members know the real-time status of every table and party with a glance. The graphical floor view updates as every action occurs, displaying intuitive status icons for such events as table seated, order rush status in kitchen, and check received. Operators also have the option of using the entire real estate of the main screen to display the graphical layout of the floor, or for viewing both the floor layout and the wait list on the main screen. |
Most accurate wait times
ConnectSmart Hostess uses guest experience trend data that is defined by the user, and adjusts the data with up-to-the-minute transactional and production statuses. Every minute, the system is looking at what is actually happening in the dining room and in the kitchen – by party – and evaluating the best table matches for each waiting party based on expected turn times, party sizes, and guest preferences. If the kitchen needs to re-prepare a menu item, thus lengthening the time before a particular table will turn, ConnectSmart Hostess can calculate the new wait time for that table.
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Powerfully connected for smart service timing
ConnectSmart Hostess uses actual speed of service, production, and sales data to successfully increase table turns and seat utilization while satisfying guest preferences and giving true wait times. A dashboard ensures operators can monitor guest status and key metrics right from the table management view. Real-time reports are also available at the push of a button. Additionally, ConnectSmart Hostess captures such data as guest preferences, number of visits, and birthdays – as well the timing between each phase of the total guest experience.
With QSR’s TableBoss, any in-store team member can update a table’s status (such as making a table dirty or cleared, or showing that a check has been printed or closed) from outside of the Hostess application. The TableBoss can run on any Windows terminal on the network, including point-of-sale terminals. And by adding the Hostess Mobile software module, users can greet parties or make table status updates from anywhere in the restaurant using a handheld device.
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Touch every guest
In addition to monitoring guest status and table turns, staff can assign guest and server pagers, assign and view server sections, and view guest notes and information – all while seating walk in, call ahead, wait list, reservations, and online reservations guests. Another unique feature, the fully integrated ConnectSmart WebAhead software ensures that the ConnectSmart Hostess also manages online call ahead parties for guests who wish to join the wait list through the web rather than via the telephone.
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Advanced capabilities include:  |
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Customizable, intuitive table management views to monitor guest status and table turns, assign and view server sections, view guest notes and information, and seat walk in, call ahead, wait list, and reservations guests |
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Robust feature set, including the ability to assign guest and server pagers |
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Automated table selections, taking into account server rotation and guest preferences, to seat guests efficiently while reducing errors and freeing up staff time |
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Display countdown timers for the wait list, use definable alerts such as open table notifications, and view a dashboard for real-time access to key metric |
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Monitor and capture critical guest information – including preferences, past visits, and special events – in real-time as well as for historical reporting |
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Analyze seating statistics, table turn data, and guest information in historical formats to make decisions that improve the guest experience and the bottom line |
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Use handhelds, mobile devices, pagers, and other communication devices |
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Strategic benefits include: |
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Successfully increase seat utilization and table turns while meeting time commitments and satisfying guest preferences |
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Personalize the guest experience, leading to repeat visits and increased check averages as well as guest delight |
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Gain access to real-time, actionable information as well as the most accurate wait times and table statuses |
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Coordinate operations to get more guests seated, streamline traffic flow, and reduce training time and stress |
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Architecture optimized for powerful end to end service timing, as well as scalability and remote deployments |
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