QSR’s unique ConnectSmart Alerts provides real-time information in a variety of formats, putting critical operational and guest data in the hands of the hospitality professional who need it. With ConnectSmart Alerts, personnel and management know what is going on in key areas of the restaurant – such as the kitchen and the hostess stand – as soon as the kitchen or hostess knows.
Enabling in-store, management, and headquarters personnel to identify issues and take action, ConnectSmart Alerts is another powerful QSR solution to help hospitality companies improve operations and guest satisfaction.
Critical information any time, any place
Completely integrated with QSR’s solutions, ConnectSmart Alerts captures events from the QSR software and hardware based on rules defined by the operator. And with an open architecture and extensive interfaces with third party programs, ConnectSmart Alerts can act upon events information from other store systems, such as the point-of-sale.
The configurable software allows operators to choose the events and event parameters that are important to their specific operation and then present an alert through a number of different methods. Alerts can be delivered to pagers, coasters, e-mail addresses, other ConnectSmart applications, and third party systems such as the point-of-sale or a dashboard. The same alert can also be sent to multiple recipients and in several different formats, all at the same time.
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Powerful business activity monitoring
Hospitality operators that combine ConnectSmart Alerts with other ConnectSmart applications further enhance quality, efficiency, and guest satisfaction.
In a quick service environment, the manager can get involved immediately as speed of service becomes impacted. Within a table service restaurant, servers can be paged with order status, such as prepared or rush, enabling them to remain on the floor serving guests or get in front of a delayed order to turn an issue into an opportunity. The hostess can be alerted if drinks haven’t been ordered within a set amount of time by seeing a flag on the table icon right on the graphical floor view. A manager may also be paged if a server is seated twice in a row, a large party is seated, or wait times are exceeded.
Important to all hospitality concepts, managers can be alerted when order times exceed a user-defined limit or if there are excessive unbumps in the kitchen, signaling the need for kitchen training and helping to prevent waste. The help desk will want to know if a kitchen controller has gone down. And managers can also prevent loss by being notified of multiple voids on the point-of-sale. |
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