QSR’s company mission is to help hospitality companies meet their business objectives through the most comprehensive automation technologies available. At QSR, we work with a diverse group of savvy hospitality companies who have used our solutions to reduce costs, enhance productivity, and improve guest loyalty.

BJ's Restaurants

With more than sixty restaurants that serve a large and diverse menu, BJ’s Restaurants competes for guest loyalty with many other high quality restaurants.  As BJ’s now retains a coast-to-coast presence while consistently growing by 20 percent to 25 percent annually, the company had to address several business and technology issues if it hoped to continue delivering the sincere service and hospitality its guests have come to expect, while simultaneously growing profits and market share.

Learn why using QSR’s ConnectSmart Kitchen, ConnectSmart Hostess, and ConnectSmart Reservations solutions drove BJ’s to say “QSR’s ConnectSmart solutions tie together critical processes in the restaurant, enabling us to effectively manage the guest experience and enhance operations — all the while giving us a much greater ability to gather key guest and operational data that we can use to make informed business decisions.”

Ruby Tuesday

Recipient of such industry recognition as the Nation’s Restaurant News Technology Innovator Award, Hospitality Technology Edge Award for Restaurant Operator of the Year, and CIO magazine CIO100 Award, Ruby Tuesday, Inc. selected QSR’s state-of-the-art ConnectSmart Kitchen software and QSR hardware as part of its strategic initiative to employ technology for driving savings and sales.  RTI updated its front-of-house and backoffice applications, all with the goal of achieving operational excellence to better serve guests.  Adding QSR’s kitchen solution, RTI not only gains access to key production metrics, but also improves ticket times and food quality to enhance revenues and the guest experience.

Learn what drove RTI to say, “. . .most importantly, all of these improvements have made a direct, positive impact on our guests’ experience.”

Read why RTI says, “QSR truly introduced a radical shift in managing the kitchen with the timing of individual menu items within orders and the ability to access key production data, and we ecognized the amazing return we could achieve with QSR’s ConnectSmart solution."

Hear why RTI says, “The savings we experienced with QSR’s kitchen management solution were so impressive, we wanted to see what else we could do to leverage the system — and we could see there was an immediate savings within our reach with both the menu cards and the bar station.”

T.G.I Friday's

In addition to investing in new decor, menu development, and training, T.G.I. Friday's wanted to update their restaurants with robust, state-of-the-art kitchen technology that would enable them to advance their operations.  And with almost 600 U.S. restaurants, the company needed to support seven different kitchen configurations while implementing new processes to improve speed of service and food quality.  With the QSR kitchen solution, T.G.I. Friday's restaurants found the exceptional flexibility and powerful features they were looking for, in a technology platform that could also carry them into the future.

Learn why Carlson Restaurants Worldwide says, "As we continue to evolve with our guests, we are thrilled to add innovative kitchen technology to help us transform our operations – today and tomorrow. We are even more excited about the speed of service improvements we have already seen."

Read how Carlson Restaurants Worldwide recognized QSR with their 2005 T.G.I. Friday’s Supplier Partner of the Year award."

See how Carlson Restaurants Worldwide reduced ticket times to nine minutes from sixteen, serving ten percent more guests during peak periods.  And how more efficient staffing and less waste boosted profitability by three points and cut waste by one percent. 

Brinker International
	When you’re competing in the sizzling table service restaurant business, consistency of service and quality may mean the difference between a standout customer experience and a forgettable one.  Brinker International wanted to provide its Chili’s Grill & Bar associates with the best tool available to improve consistency and timing in the kitchen.

Learn why Brinker finds food timing the biggest advantage of QSR’s ePic solution.

Read why Brinker told The Dallas Morning News, “It's a lot better coordinated than the printer system.”

Hear how enhanced food quality and highly organized kitchens at Chili's compelled Brinker's decision when adding the QSR solution to its On the Border restaurants.

Learn how Brinker named QSR its 2005 Outstanding Partner.

Applebee's International
	Stressing the importance of serving hot menu items when they are fresh from the kitchen, Applebee’s International selected QSR’s solution to effectively automate kitchen management processes in order to streamline operations and enhance customer service.

Learn why Applebee’s told Hospitality Technology magazine, “We were expecting ROI, and it took less than a year to achieve it!”

Read how Applebee’s experienced benefits such as, “ticket times are going down and our customer satisfaction measures are going up. ”

Learn more about how Applebee's and its franchisees gain access to data and improve guest satisfaction with QSR's ePic solution.

Captain D's
	In addition to helping Captain D's enhance customer interactions and serving times, the ePic solution supports their new store layout with an open kitchen, allowing their guests to feel they are a part of the made-to-order process.

Learn why Captain D's says, "QSR’s superior design philosophy – matched only by the company’s responsiveness to its clients – ensures our technology is out of mind, allowing us to focus on our guests and operations.”

See why Captain D’s stated, “we not only have a system that causes no worry, freeing us up to focus on our guests – we also have a customizable solution we can grow with.”